About Crystal

Our mission is simple: to recover customers’ money as quickly and painlessly as possible. We believe the business of reclaiming should be a piece of cake.

Why choose us?

Our easy, self-serve process takes all the effort out of recovering what you’re owed, while our expert, no-nonsense team offers straightforward, plain-speaking updates on progress. We’re ready and waiting to take back what’s yours.

Passionate team

There’s no greater feeling than telling customers about a successful claim.

Digitally focussed

We are always looking at ways to make things easier for our customers.

Good causes

We’ve helped numerous local and national charities over the years and donated over £36,000 to good causes.

Our story

The journey so far, in the words of Crystal’s CEO

Crystal was formed in 2009, just after the banking crisis and UK recession started to hit home. I saw an opportunity to help people rightfully reclaim money that was theirs in a time of need. We quickly built a team with a shared passion for righting wrongs

Over the years we’ve helped hundreds of thousands of clients. Sometimes we achieve life-changing sums of money which have allowed early retirement, a holiday of lifetime or a dream car. But many times, it gives our customers the simple joy of clearing debt and having more money left over at the end of the month.

“The company has grown but we’ve worked hard to retain the family, people-focused nature of the business because of our simple ethos.”

Keeping it simple:
  • Self-service process
  • Jargon-free communication
Stats tell the story

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We have donated


To local and national charities since 2016

Our Fundraising

Paying it forward

Every year, the Crystal team picks a number of charities to support. The aim, with the support of the charity committee, is to raise at least £2,000 for each good cause. Our fundraising events typically include dress-down days, raffles, competitions and our infamous tuck shop in which all proceeds are donated. If you’re a charity and would like to be considered for nomination, please email charity@crystallegal.com.

Our chosen charities for 2021

Customer Feedback

Our customers tell it best

We’re proud to have received a Platinum Trusted Service Award from Feefo, as voted for by our customers. The award is recognition of the excellent service we always try to provide.

Start your claim

Getting repaid should be a piece of cake

We put in all the hard work so you don’t have to. All we need to start taking back your slice of money is a few details.