The PPI Countdown has started

In March 2017 the FCA officially announced a deadline for lodging complaints for mis-sold Payment Protection Insurance. 

Act before the deadline or lose your right to have your complaint assessed.

The PPI Deadline: 29th August 2019

46% of people don't know for sure if they've paid PPI *

What is PPI?

Payment Protection Insurance is an insurance product. It was designed to cover repayments on loans, credit cards, mortgages, overdrafts, and store cards should the policyholder be unable to work due to sickness, injury or redundancy. 

How was PPI mis-sold?

Although PPI is undoubtedly extremely useful if you ever have reason to claim, it was mis-sold to many people who were not eligible for the cover.

In some cases, people were not even aware that they had been sold a PPI policy, and many didn’t know that the cover was an optional extra that they needn’t have taken out at all.

The big five examples of mis-sale:

  • You were told it was a compulsory insurance to get the finance
  • You already had sufficient accident, sickness and unemployment cover from your work
  • You had a pre-existing or excluded medical condition
  • You were self-employed
  • You were not employed full time (Retired, Unemployed, Student, Working less than 16 hours a week)

On average we recover £3,336^ for our clients

Why claim with Crystal Legal

At Crystal we really want to help you to make a positive difference to your life.
Reclaiming any mis-sold PPI could give you some additional money and we are with you every step of the way.

No Lender Paperwork Required

Lost or no longer have your original paperwork? No problem. We can obtain copies all your paperwork for you.


We have been in this industry for 10 years and recovered over £100 million for our customers. In this time, we have gained skills to expertly find PPI and claim it back for you.

Happy Clients

We have helped over 100,000 satisfied customers, who in turn have given us a 4.6 / 5 customer service rating on Feefo.

There is still an estimated £70bn still to be claimed *

The PPI Claim Process

We have developed our PPI Claim process to make it as easy as possible for you and minimise the work you need to do. So sit back and let us do the hard work for you.

Step 1

After you submitted your enquiry, one of our specialists will call you to help build a case on your behalf. They will ask you a lifestyle questionnaire that will outline the reasons for potential mis-sell.

Step 2

We will send you a pre-filled information claim pack, once you have signed and posted back (pre-paid) we can start the process.

Step 3

We will then challenge the lender on your behalf with the evidence we have put together. We will include the relevant documentation to make your case as strong as possible.

Step 4

The lender should respond to the claim within 8 weeks by either accepting the claim in full, contesting the claim or turning it down. If we feel the outcome was unsatisfactory we will challenge the response and take your case to the Financial Ombudsman Service if necessary.

Step 5

You receive your compensation – We will ensure the offer of redress is correct. Our invoice* does not need to be paid until the funds have cleared in your account. If you don’t have any compensation then you would not be charged a penny!


Most frequently asked PPI questions answered.

You may remember taking out the insurance when you had a loan, credit card, overdraft or mortgage.

You could also check past or current statements for PPI.

It may have been added at the point of sale (with or without your knowledge) it is not uncommon for the sale to be retrospective, for example, on credit cards via telephone sales.

  • If PPI was taken out on a credit card the insurance should show on your monthly statements under a variety of names such as ‘credit repayment protection’ and ‘lifestyle protection’.
  • If PPI was added to a loan the policy may only show on the original loan agreement or on the loan drawdown. It may be included in the title of your loan account statements e.g ‘Loan with protection’.

If you choose to instruct us to complain about an active/ live product you have had with your bank, and the complaint is upheld, the bank is likely to cancel that product or policy.

Should your complaint be upheld you are likely to receive an apology and some compensation from them.

Crystal Legal Services Ltd is regulated by the Claims Management Regulator in respect of regulated claims management activities CRM20182. Company registration 6837474.

We are a member of the Professional Financial Claims Association (PFCA), an organisation of CMC’s who work to the highest ethical and professional standards when dealing with Consumers and financial institutions. We subscribe to the PFCA Code of Practice and a copy of the Code is available at www.pfca.org.uk.

We have also been a member of the Direct Marketing Association (DMA) since the beginning of 2015 and joined the Call Centre Management Association (CCMA) in 2016 to ensure that we maintain high standards and best practice.

You don’t need to provide us with any original documentation about your finances to pursue a claim.

We can obtain copies of this information by writing to your lender to obtain evidence of any PPI you may have paid. This is to ensure that you receive the maximum compensation you’re entitled to and to identify any additional PPI claims that you may be unaware of.

We may need further information/documentation during the course of your claim, depending on the response from your lender.

Crystal Legal charge 20% + VAT of the total PPI redress offered by your lender, including any statutory redress.
We recover £1000 from your lender.
Our fees on this would be £240.00
(20% = £200.00 + VAT=£40.00)

Please be advised that this payment may be subject to income tax and you are responsible for any tax payments due. Please note, our fee is calculated on the full Compensation amount.
Our fee to reclaim mis-sold PBA is 30% + VAT.

Start your PPI Check today

PPI Enquiry form

Simply fill in this quick form and one of our friendly and professional advisers will call you back.

* By submitting this form, you indicate your consent for Crystal Legal Services to contact you via the information provided in this form. For more information about how we use your information please read our privacy policy

For friendly and professional advice call us today on 01270 44 66 00

crystal group white logo

Crystal Legal Services Ltd, Gawsworth House, Westmere Drive, Crewe, CW1 6XB.

Crystal Legal Services Ltd is a claims management company Authorised and regulated by the Financial Conduct Authority.

Company registered in England and wales. Company registration 6837474. Registered office: Fairfield House, Back Lane, Spurstow, Tarporley, Cheshire, CW6 9TE.


You do not need to use a claims management company to make your complaint to your bank, and if your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free.

* Figures taken from PFCA PPI Deadline Survey, April 2018 ^Average Win before deductions per successful client