Payment Protection Insurance is an insurance product. It was designed to cover repayments on loans, credit cards, mortgages, overdrafts, and store cards should the policyholder be unable to work due to sickness, injury or redundancy.
Although PPI is undoubtedly extremely useful if you ever have reason to claim, it was mis-sold to many people who were not eligible for the cover.
In some cases, people were not even aware that they had been sold a PPI policy, and many didn’t know that the cover was an optional extra that they needn’t have taken out at all.
At Crystal we really want to help you to make a positive difference to your life.
Reclaiming any mis-sold PPI could give you some additional money and we are with you every step of the way.
You may remember taking out the insurance when you had a loan, credit card, overdraft or mortgage.
You could also check past or current statements for PPI.
It may have been added at the point of sale (with or without your knowledge) it is not uncommon for the sale to be retrospective, for example, on credit cards via telephone sales.
If you choose to instruct us to complain about an active/ live product you have had with your bank, and the complaint is upheld, the bank is likely to cancel that product or policy.
Should your complaint be upheld you are likely to receive an apology and some compensation from them.
Crystal Legal Services Ltd is regulated by the Claims Management Regulator in respect of regulated claims management activities CRM20182. Company registration 6837474.
We are a member of the Professional Financial Claims Association (PFCA), an organisation of CMC’s who work to the highest ethical and professional standards when dealing with Consumers and financial institutions. We subscribe to the PFCA Code of Practice and a copy of the Code is available at www.pfca.org.uk.
We have also been a member of the Direct Marketing Association (DMA) since the beginning of 2015 and joined the Call Centre Management Association (CCMA) in 2016 to ensure that we maintain high standards and best practice.
You don’t need to provide us with any original documentation about your finances to pursue a claim.
We can obtain copies of this information by writing to your lender to obtain evidence of any PPI you may have paid. This is to ensure that you receive the maximum compensation you’re entitled to and to identify any additional PPI claims that you may be unaware of.
We may need further information/documentation during the course of your claim, depending on the response from your lender.
Crystal Legal charge 20% + VAT of the total PPI redress offered by your lender, including any statutory redress.
We recover £1000 from your lender.
Our fees on this would be £240.00
(20% = £200.00 + VAT=£40.00)
Please be advised that this payment may be subject to income tax and you are responsible for any tax payments due. Please note, our fee is calculated on the full Compensation amount.
Our fee to reclaim mis-sold PBA is 30% + VAT.
Simply fill in this quick form and one of our friendly and professional advisers will call you back.
Crystal Legal Services Ltd, Gawsworth House, Westmere Drive, Crewe, CW1 6XB.
Crystal Legal Services Ltd is a claims management company Authorised and regulated by the Financial Conduct Authority.
Company registered in England and wales. Company registration 6837474. Registered office: Fairfield House, Back Lane, Spurstow, Tarporley, Cheshire, CW6 9TE.
You do not need to use a claims management company to make your complaint to your bank, and if your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free.
* Figures taken from PFCA PPI Deadline Survey, April 2018 ^Average Win before deductions per successful client