Changing the lives of our customers by reclaiming
mis-sold financial products.
Crystal Legal Services Ltd is a claims management company authorised and regulated by the Financial Conduct Authority.
You do not need to use a claims management company to make your complaint to your bank, and if your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free.
We've helped over 100,000 customers reclaim £91 million*
Our reclaim services
Mis-sold PPI
If you have ever taken out any form of loan or credit card, it’s likely that you were sold a PPI policy at the same time. If the policy was mis-sold to you, or if you weren’t told how much commission your provider would receive, you could be owed compensation.
Mis-sold PBA
Packaged bank accounts (PBA) are current bank accounts that offer certain features to account holders in exchange for a monthly fee. Some customers were sold PBAs that they didn’t want or need. If you fall into either of these categories, you could have a valid complaint of mis-selling.
Mis-sold Mortgage
If you have been provided with an unaffordable or inappropriate mortgage where there is little or no chance of you being able to pay your mortgage off at the end of its term, then it is possible you may have valid grounds to claim.
On average we recover £3,336^ for our clients
John Hamilton
recovered over £50,000
John first came into contact with the Crystal team at a heart-breaking time in his life. John’s wife Rita began the claim process with Crystal but tragically passed away leaving John to continue the claim on her behalf.
The Crystal team helped John through the process once he felt able to continue. Working together resulted in an amazing win of over £50,000* in Rita’s name.
John’s emotional story moved the entire Crystal team, especially Becks who personally dealt with John’s case.
PFCA and Crystal Legal
recovered over £50,000
Crystal Legal are proud to be members of the Professional Financial Claims Association (PFCA).The PFCA’s key objective is to put Consumers first and it is focused on delivering the highest ethical and professional standards in financial claims management.
Crystal Legal joined the PFCA as part of their continued focus on delivering the highest levels of service to its own customers.
To become members, Crystal Legal has to meet the PFCA requirements set out in the published Code of Practice, this is subject to an independent annual Audit.
Why choose Crystal Legal
TRUSTED
We have helped over 100,000 clients recover £91 million.
experience
We have over 10 years experience in the reclaim business.
friendly advisors
We are passionate about achieving the very best results for all our customers.
happy clients
Our customers have rated us 4.6/5 for customer experience.
Got a question or need to speak to one of our dedicated team?
Get in touch
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For friendly and professional advice call us today on 01270 44 66 00
Crystal Legal Services Ltd, Gawsworth House, Westmere Drive, Crewe, CW1 6XB.
Crystal Legal Services Ltd is a claims management company Authorised and regulated by the Financial Conduct Authority.
Company registered in England and wales. Company registration 6837474. Registered office: Fairfield House, Back Lane, Spurstow, Tarporley, Cheshire, CW6 9TE.
About us
You do not need to use a claims management company to make your complaint to your bank, and if your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free.
*Figures correct as of March 2019. Amount recovered before Crystal Legals fees paid. ^Average Win before deductions per successful client