Home/Doorstep Lending

Borrowing on your doorstep

Discover if that knock on the door was lawful.

Making sure the lending was responsible

Home credit often doesn’t come cheap. Borrowers are usually hit with high interest rates which can see you paying back double the amount you were lent. We find out if the lender played by the book.

Don’t receive a pay-out, don’t pay a penny

If we’re unable to get a successful claim, you don’t have to pay us a penny.

Struggle for time? – minimal input required

If there are grounds for multiple claims, we’ll explore each one.

No paperwork needed

If required, we can obtain copies of all your paperwork for you.

What is it?

Home credit explained

Home credit is typically sold by lenders to people who are already in financial difficulty. Loans range from £100-£1500, with repayments collected weekly or fortnightly at your home.

Pressurised selling

Field agents often use aggressive selling tactics to secure your signature.


You might be led to believe that you’re getting a better deal than you are.

Uninvited knock

Field agents might turn up unannounced, hoping to catch you unprepared.

Multiple loans

Agents may encourage you to take out loan after loan leaving you indebted for years.


Are you eligible?

If you know that you’ve taken out home credit, it’s also worth seeing if you have a valid claim for compensation. But if any of the following rings true, you stand a greater chance of being successful.

  • You felt pressured into signing the agreement
  • Your loan was refinanced when you couldn’t afford repayments
  • You don’t remember any affordability checks
  • You were constantly indebted for years
Start your claim

Getting repaid should be a piece of cake

We put in all the hard work so you don’t have to. All we need to start taking back your slice of money is a few details.

We love stats & figures

£ 0

Average claim pay-out

4.6/ 0

Feefo reviews


Satisfied customers

0 yrs

Reclaims experience

1st rate service

I have now used the Crystal Group about 4 times now, hassle free, excellent service. I did recommend to my son and he also received excellent service. 

Maureen Rowland, 2021

Very impressed

I have just has a tax rebate back which I never knew I was eligible for until being contacts by Crystal. Would recommend anyone use their services!

Sharon Harris, 2021

Excellent service

Crystal recovered over £2,000 for me which I did not know I had any entitlement. It cannot get better than that! So from my experience I could not recommend them more highly. 

Richard Woolley, 2021

Excellent, efficient service

Very professional, informative, no pressure and very friendly and helpful.

Maureen Eastwood, 2021

Fantastic service

I was sceptical at first but I have to admit the team were brilliant. Great service!

Adam Willbourn, 2021

Further products

Do you have other valid claims?

You won’t know until you’ve tried. With nothing to lose, it’s always worth finding out. All we need are a few simple details.


When you’ve been mis-sold a financial product.

Tax Reclaim

If you’re due a tax refund for your job, marriage, PPI pay-out and more.