Mail Order

Spreading the cost of catalogue shopping

Discover if the credit was given with the proper checks.

Inspecting the terms and conditions

Mail order usually comes with an interest-free period on purchases, making it an easy sell. But things can get out of hand when credit limits are increased. We investigate to ensure that the proper checks were made.

Don’t receive a pay-out, don’t pay a penny

If we’re unable to get a successful claim, you don’t have to pay us a penny.

Struggle for time? – minimal input required

We can begin our investigation with just a few details from you.

No paperwork needed

If required, we can obtain copies of all your paperwork for you.

What is it?

Mail order explained?

Most people are familiar with mail order or catalogue credit which is offered by many major brands. It’s sold on making large purchases seem more affordable, with payments being spread over weekly or monthly instalments.

Small print

Information about interest rates and fees is usually tucked away in the small print.

Credit rating

Late payments or missed payments can affect your credit rating.

Insurance costs

Insurance costs can prove expensive on top of your outstanding balance.

Easily accessed

It’s often a quick and easy way to get credit, which adds to its appeal.


Are you eligible?

If you know that you’ve taken out catalogue credit, it’s also worth seeing if you have a valid claim for compensation. But if any of the following rings true, you stand a greater chance of being successful.

  • You were offered more credit
  • Your monthly repayments were hard to manage
  • You don’t remember any affordability checks
  • You had bad credit when you applied
Start your claim

Getting repaid should be a piece of cake

We put in all the hard work so you don’t have to. All we need to start taking back your slice of money is a few details.

We love stats & figures

£ 0

Average claim pay-out

4.6/ 0

Feefo reviews


Satisfied customers

0 yrs

Reclaims experience

1st rate service

I have now used the Crystal Group about 4 times now, hassle free, excellent service. I did recommend to my son and he also received excellent service. 

Maureen Rowland, 2021

Very impressed

I have just has a tax rebate back which I never knew I was eligible for until being contacts by Crystal. Would recommend anyone use their services!

Sharon Harris, 2021

Excellent service

Crystal recovered over £2,000 for me which I did not know I had any entitlement. It cannot get better than that! So from my experience I could not recommend them more highly. 

Richard Woolley, 2021

Excellent, efficient service

Very professional, informative, no pressure and very friendly and helpful.

Maureen Eastwood, 2021

Fantastic service

I was sceptical at first but I have to admit the team were brilliant. Great service!

Adam Willbourn, 2021

Further products

Do you have other valid claims?

You won’t know until you’ve tried. With nothing to lose, it’s always worth finding out. All we need are a few simple details.


When you’ve been mis-sold a financial product.

Tax Reclaim

If you’re due a tax refund for your job, marriage, PPI pay-out and more.