Packaged Bank Accounts

Paying for a bank account

Discover if the bank mis-sold the value of the PBA.

Finding out if the fee was fair

PBAs are the most complained about financial product after Payment Protection Insurance (PPI). Many people with PBAs didn’t understand what they were paying for. We will find out if you were given a fair opportunity to make an informed decision.

Recover a sizeable amount

The average recovery is £1,340 with many payouts well exceeding this figure.

Quick and simple process

Our digital process means you could know if you’re owed money in 5 clicks.

Fast turnaround time

Average reclaim turnaround completed in just 8 weeks.

What is it?

Packaged Bank Accounts explained

Most banks sell PBAs on a non-advised basis, which means they don’t have to assess whether an account meets your specific needs. But they must still provide all the information you need to understand if paying a fee for the account is worthwhile.

Extra benefits

PBAs are sold on offering customers additional benefits such as car breakdown cover, travel and mobile phone insurance.

Varied options

There are lots of different PBA products, making it a difficult market to assess.

Small print

Some PBAs come with small print which can make it hard for customers to access the benefits.

Mandatory purchase

Some customers are told they need a PBA to secure a deal on another product.

PBA Calculator

Use the slider to see how much you could be owed with a Financial Mis-selling claim…

How much do you spend per month?

How many years have you been paying?

Estimated Claim Value



Are you eligible?

If you’ve been sold a PBA, it’s always worth seeing if you have a valid claim for compensation. But if any of the following rings true, you stand a greater chance of being successful.

  • You were told you need a PBA to access another product
  • You weren’t told of issues that could exclude you from cover
  • You were pushed into it by a salesperson
  • You were told it would improve your credit score
Start your claim

Getting repaid should be a piece of cake

We put in all the hard work so you don’t have to. All we need to start taking back your slice of money is a few details.

We love stats & figures

£ 0

Average claims win

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PBA wins

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Recovered for our customers

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Reclaims experience

1st rate service

I have now used the Crystal Group about 4 times now, hassle free, excellent service. I did recommend to my son and he also received excellent service. 

Maureen Rowland, 2021

Very impressed

I have just has a tax rebate back which I never knew I was eligible for until being contacts by Crystal. Would recommend anyone use their services!

Sharon Harris, 2021

Excellent service

Crystal recovered over £2,000 for me which I did not know I had any entitlement. It cannot get better than that! So from my experience I could not recommend them more highly. 

Richard Woolley, 2021

Excellent, efficient service

Very professional, informative, no pressure and very friendly and helpful.

Maureen Eastwood, 2021

Fantastic service

I was sceptical at first but I have to admit the team were brilliant. Great service!

Adam Willbourn, 2021

Further products

Do you have other valid claims?

You won’t know until you’ve tried. With nothing to lose, it’s always worth finding out. All we need are a few simple details.

Unaffordable Credit Lending

When you haven’t been treated fairly by a lender.

Tax Reclaim

If you’re due a tax refund for your job, marriage, PPI pay-out and more.