Unaffordable Credit Lending

If a lender has failed to carry out proper affordability checks before giving you credit or hasn’t provided you with all the information on the cost of the credit, this can lead to inability to repay and you may have grounds for a claim.

Overview of service

Holding lenders accountable

Lenders have a responsibility to ensure that borrowers will be able to repay any credit in a sustainable way and behave reasonably. Failure to do so can be deemed as irresponsible lending. We hold them to account.

Minimal input required

Sign once and we look after the claim so you don’t have to.

Multiple claims

If there are grounds for multiple claims, we will explore each one.

Digital process

Hate paper forms? So do we. To make things easy, we’ve digitised the claims process for you.

Don’t receive a pay-out, don’t pay a penny

If we’re unable to bring about a successful claim, you don’t have to pay us a penny.

Have you taken out one of these products?

We can investigate claims on…

Specialist services

Find out if you could start a claim today

Stats tell the story

£ 0

Average claim pay-out

4.6/ 0

Feefo reviews


Satisfied customers

0 yrs


1st rate service

I have now used the Crystal Group about 4 times now, hassle free, excellent service. I did recommend to my son and he also received excellent service. 

Maureen Rowland, 2021

Very impressed

I have just has a tax rebate back which I never knew I was eligible for until being contacts by Crystal. Would recommend anyone use their services!

Sharon Harris, 2021

Excellent service

Crystal recovered over £2,000 for me which I did not know I had any entitlement. It cannot get better than that! So from my experience I could not recommend them more highly. 

Richard Woolley, 2021

Excellent, efficient service

Very professional, informative, no pressure and very friendly and helpful.

Maureen Eastwood, 2021

Fantastic service

I was sceptical at first but I have to admit the team were brilliant. Great service!

Adam Willbourn, 2021

For friendly and professional advice start your claim today

Further products

Do you have any other valid claims?

You won’t know until you’ve tried. With nothing to lose, it’s always worth finding out. All we need are a few simple details.

Financial Mis-selling

When you’ve been mis-sold a financial product.

Tax reclaim

If you’re due a tax refund for your job, marriage, PPI pay-out and more.

Contact us

Getting repaid should be a piece of cake

We put in all the hard work so you don’t have to. All we need to start taking back your slice of money is a few details.